FAQs – outboard engine store

Frequently Asked Questions

SHIPPING

Do you ship internationally?

Yes, we offer international shipping to various locations worldwide, including North America, Europe, South America, and Asia. Shipping costs and delivery times vary depending on your location.

How much does shipping cost?

Shipping costs are calculated based on the size and weight of your order, as well as your delivery address. You can view the shipping cost at checkout before finalizing your purchase.

How long will it take to receive my order?

Shipping times depend on your location: Domestic Orders (USA): Typically 2-5 business days. International Orders: Can take 7-14 business days, depending on the country. You’ll receive a tracking number once your order ships so you can monitor its progress.

PAYMENT

What payment methods do you accept?

We accept the following secure payment methods: Credit/Debit Cards PayPal Bank Transfers Cryptocurrency (Bitcoin, Ethereum, etc.) Zelle, CashApp, and Chime

Is it safe to make payments on your website?

Yes, your payment information is processed securely through encrypted connections. We use trusted payment gateways to ensure your transactions are safe.

Can I pay using cryptocurrency?

Yes, we accept payments via Bitcoin, Ethereum, and other popular cryptocurrencies. Simply select your preferred method during checkout.

When will I be charged for my order?

You will be charged when you complete your order at checkout. If you choose bank transfer or cryptocurrency, your order will be processed once the payment is confirmed.

Can I request an invoice for my purchase?

Yes, an invoice is automatically generated and sent to your email after your payment is processed. If you need a specific format or additional details, feel free to reach out to our customer support team.

Order & Retunrs

How can I place an order?

To place an order, simply browse our website, select the outboard motor you'd like to purchase, and click Add to Cart. Then, proceed to checkout where you'll enter your shipping details and select a payment method. Once confirmed, your order will be processed and shipped.

Can I modify my order after it’s placed?

Once your order is submitted, we begin processing it immediately to ensure quick delivery. If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate any changes, but please note that modifications may not be possible once the order is in transit.

How do I track my order?

After your order ships, you will receive an email with tracking information. You can use the provided tracking number to monitor the progress of your shipment.

What if my order hasn’t arrived yet?

If your order has not arrived within the expected timeframe, please check the tracking information for updates. If there are any issues with delivery, contact us immediately so we can resolve the situation as quickly as possible.

What is your return policy?

We offer a 30-day return policy on most items. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate the return process. The item must be unused, in original packaging, and in resalable condition.

How do I return an item?

To return an item, please contact our customer service team with your order number and details about the product you wish to return. We'll provide you with a return authorization and instructions on how to send the product back. Return shipping costs may apply.

Can I exchange an item instead of returning it?

We currently offer returns, but exchanges may be handled on a case-by-case basis. If you'd like to exchange your product for another one, please reach out to our customer support team and we will assist you with the process.

How long does it take to process a return?

Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days. Please allow extra time for bank processing if you're receiving a refund.

Will I be refunded for shipping costs?

Shipping costs are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect product. Return shipping fees are the responsibility of the customer, unless otherwise stated.

What happens if my product arrives damaged?

If your product arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include issuing a refund, replacement, or repair depending on the situation.

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